Refund Policy
Last Updated: June 12, 2026
Thank you for purchasing from Caity Coaches, LLC.
Because our products are digital and delivered instantly upon purchase, all sales are generally considered final. However, we want our customers to have a positive experience and will review refund requests in good faith.
DIGITAL PRODUCTS
Due to the immediate delivery and accessibility of digital products, refunds are not typically offered once access has been granted.
EXCEPTIONS
Refund requests may be considered in the following situations:
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You accidentally purchased the same product more than once.
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You made a purchase in error and contact us promptly (generally within 24 hours of purchase and before accessing the product).
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You experience a technical issue that prevents access to the purchased product and our support team is unable to resolve the issue within a reasonable timeframe.
Refund requests are reviewed on a case-by-case basis and granted at the sole discretion of Caity Coaches, LLC.
HOW TO REQUEST ASSISTANCE
If you believe you qualify for one of the situations above, please contact: hello@caitycoaches.com
Please include:
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Your name
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The email address used for purchase
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The product purchased
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A brief explanation of the issue
CHARGEBACKS
If you experience a problem with your purchase, please contact us first so we can attempt to resolve the issue.
Initiating a chargeback without first seeking resolution may result in suspension or termination of access to purchased products and services.
CONTACT
Caity Coaches, LLC
9480 Main St #1087
Fairfax, VA 22031